Customer Service Representative - REMOTE 3

We are seeking a dedicated and friendly Customer Service Representative to join our team. As the first point of contact for our customers, you will play a key role in delivering a positive experience by responding to inquiries, resolving issues, and providing product information.

Key Responsibilities:

Answer customer inquiries via phone, email, and chat in a timely and professional manner

Resolve product or service issues by clarifying the customer’s complaint and determining the best course of action

Provide accurate information regarding products, services, and policies

Maintain customer records and update account information as needed

Work closely with other departments to resolve complex issues and ensure customer satisfaction

Proactively reach out to customers to provide updates or additional information as needed

Escalate unresolved issues to management when necessary

Requirements:

Excellent communication skills, both verbal and written

Strong problem-solving abilities and attention to detail

Ability to handle high-volume customer interactions with patience and professionalism

Previous experience in customer service or a related field is a plus

Ability to work independently and manage time effectively

Basic computer skills (Microsoft Office, CRM systems, etc.)

Benefits:

Competitive salary

Flexible working hours (remote work available)

Opportunities for career advancement within a growing company

Comprehensive training and ongoing support

A positive, team-oriented work environment.