Assistant Manager Customer Support

We are a leading International Freight Forwarding Company specializing in logistics services to and from Pakistan. We are seeking a dedicated Assistant Manager of Customer Support with 3 years of experience in the accounting industry to join our dynamic team in Rawalpindi.

Responsibilities:
- Oversee customer support operations and ensure exceptional service delivery.
- Manage and communicate customer via emails
- Resolve customer inquiries and issues promptly.
- Collaborate with other departments to enhance service quality.
- Prepare reports and monitor performance metrics.

- Strong communication and interpersonal skills.
- Proficiency in accounting software and MS Office Suite.
- Excellent problem-solving abilities.
- Ability to work collaboratively in a fast-paced environment.
- Prior experience in logistics customer support is a plus.