Customer Service Executive 5

Job Responsibilities:

Customer Interaction: Receive customers by phone, email or face-to-face, answer customer questions, and provide timely and effective service.
Customer Needs Handling: Identify and understand customer needs, provide solutions, and ensure customer satisfaction.
Customer Complaints Handling: Handle customer complaints and disputes to ensure that problems are resolved quickly and effectively.
Record Management: Maintain customer interaction records and ensure that all customer information is accurate and up-to-date.
Feedback Collection: Collect customer feedback, analyze customer needs, and feedback information to relevant departments to improve services.
Product and Service Knowledge: Familiar with the company's products and services, and provide detailed consultation and support to customers.
Teamwork: Work with the sales team and other departments to ensure consistency and high quality of customer experience.

Education: High school degree or above, marketing, business management or related majors are preferred.
Experience: At least 1 year of experience in customer service or related fields.
Skills: Excellent communication skills and problem-solving skills, able to handle work under pressure.
Language: Fluent in English, with good written and verbal communication skills.
Personal qualities: Customer-oriented, patient and meticulous, with a positive work attitude and team spirit.