Customer Service Support Specialist

We are seeking a dedicated and enthusiastic Customer Support Representative to join our team. The ideal candidate will handle inbound calls from various marketing channels, sell tourism packages, and follow up with customers to obtain reviews after their experience.

Key Responsibilities:

Answer incoming calls from different marketing channels

Provide information and assistance to customers regarding tourism packages

Sell tourism packages and achieve sales targets

Follow up with customers post-experience to gather reviews and feedback

Maintain accurate records of customer interactions and sales

Resolve customer complaints and ensure customer satisfaction

Collaborate with the team to improve customer service and sales processes

What We Offer:

Competitive salary and benefits package

Opportunities for career growth and development

Supportive and collaborative team culture

Comprehensive training programs

Requirements:

1–2 years of experience in an inbound campaign

Fluent in English with excellent communication skills

Proven experience in sales and customer support

Strong problem-solving skills and ability to handle customer inquiries efficiently

Ability to work in a fast-paced environment

High school diploma or equivalent; additional qualifications in customer service or sales are a plus