Customer Care Associate (Remote)

This is a full-time remote role for a Customer Care Associate. As a Customer Care Associate, you will be responsible for ensuring customer satisfaction through providing excellent customer support. Your day-to-day tasks will include analyzing customer needs, effective communication, and delivering top-notch customer service.

Station: While the role is primarily remote, occasional on-site visits to the Islamabad branch may be required with advanced notice.

Responsibilities

• Manage email marketing campaigns and outreach programs, driving customer acquisition and engagement.
• Oversee and administer the customer loyalty program, ensuring program effectiveness and member satisfaction.
• Analyze customer feedback and identify areas for improvement in customer care processes.
• Develop and implement innovative initiatives to enhance the overall customer experience at Gold Bank.
• Utilize understanding of Gold Bank's products, systems, and inventory to provide comprehensive and accurate customer service.