Experience Required
< 1 Year
Salary Range
50,000-70,000PKR
Career Level
Non-Managerial
Required Qualifications
Bachelors or Masters degree in Marketing
Job Description
About the Job:
UK's leading Translation and Interpretation Company, TRANSLATION EMPIRE, is looking for English Speaking Candidates. Candidate must be proficient in English and must have exceptional communication skills.
Responsibilities:
- Manage/handle the outgoing/incoming calls professionally
- Identify and assess customer's need to achieve satisfaction
- Giving follow-up calls to the customers at a specified date and time
- Stay up-to-date on product and service knowledge
- Follow communication procedures, guidelines, and policies
- Managing a large number of outbound/inbound calls
- Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes
Requirements & Skills
Requirements & Skills:
- Excellent written and verbal communication skills, particularly in English
- Strong problem-solving and troubleshooting abilities
- Ability to remain calm and professional under pressure
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- Comfortable with technology and ability to quickly learn new systems
- Ability to adapt to changing situations and priorities
Shift Time:
Shift 1: Mon-Sat (onsite)
Shift 2: Mon-Sat (onsite)
Shifts are aligned with UK timing
Location:
DHA 1, Sector F, Rawalpindi
Salary:
Market Competitive
Benefits & Perks
Health InsuranceIncentive BonusLeaves
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