Front Desk Executive 3

Welcome guests in a warm and friendly manner.
Ascertains their lodging, purchasing needs.
Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
Knows all essential aspects of our resort or hotel operations.
Registers guests and manages the rooming chart.
Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
Balances cash drawer by counting cash at beginning and end of work shift.
Monitors lobby and check-in activity to determine room flow.
Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
Provides pre-arrival support for guests arriving on packages.
Facilitates correspondence with guests.
Acts as the site liaison for the services and sales center.
Works collaboratively with any resort associates and resources.

• Communication Skills
• Customer Service
• Time management
• Product knowledge
• Friendly
• Active
• Smart
• Well groomed
• Competitive
• Talented