Digital Sales Coordinator

Order Processing: Efficiently process and manage sales orders, ensuring accuracy and timely delivery of products and services. Coordinate order processing and fulfillment operations for prompt and accurate delivery.

Customer Communication: Act as a liaison between the sales team and customers, providing excellent service and addressing inquiries or concerns.

Sales Support: Collaborate with the sales team to prepare quotes, proposals, and presentations for clients. Assist in developing targeted marketing strategies to boost traffic and sales.

Data Management: Maintain and update customer records, sales reports, and other relevant data using our CRM system.

Inventory Management: Monitor stock levels, coordinate with the warehouse, and ensure adequate product availability for customer orders. Maintain updated product catalogs and inventory levels in collaboration with product management teams.

Coordinate Meetings: Schedule and organize sales meetings, both internally and with clients, and ensure necessary resources are available.

Documentation: Prepare and maintain sales-related documentation, contracts, and agreements.

Portal Management: Amazon, E-bay, courier, PPC

Reporting: Collect and analyze e-commerce performance data to derive actionable insights. Prepare regular reports on key metrics such as sales performance and website traffic. Manage new product listings on the e-commerce platform, ensuring accurate details, images, and pricing.

Order Escalations: Act as a primary point of contact for customer inquiries and escalations regarding e-commerce orders. Work with customer service teams to resolve issues and ensure a positive online shopping experience. Collaborate with logistics and warehouse teams to optimize shipping and delivery processes. Work with customer service teams to resolve issues and ensure a positive online shopping experience. Collaborate with web development teams to address technical issues and implement improvements. Foster collaboration among departments including marketing, sales, operations, and IT for e-commerce initiatives.

Written Communication Skills

Inventory Management

Report Writing

Order Management