Experience Required
1 Year
Salary Range
50,000-100,000PKR
Career Level
Graduate
Required Qualifications
- High school diploma or equivalent; Associate or Bachelor’s degree preferred.
Job Description
GE Solucions is looking for a dedicated Customer Support and Ticket Handling Specialist to join our team and provide exceptional support to patients and internal departments.
Job Description:
Job Description:
- This role involves answering calls, emails, faxes, voicemails, and tickets from patients and insurance companies, assisting with orders, billing inquiries, tracking information, returns, and insurance-related matters.
- The ideal candidate will have outstanding communication skills, attention to detail, and a commitment to ensuring that every patient receives the assistance they need promptly and professionally.
- - Facilitate patient orders, including processing payments, updating patient information, and providing order status updates.
- - Address patient inquiries related to billing, tracking information, returns, and insurance coverage, resolving issues and concerns effectively.
- - Collaborate with internal departments to assist patients with any additional support they may need, ensuring seamless communication and resolution of issues.
- - Assist with internal routing of calls to the appropriate teams or individuals, ensuring that patients are connected with the right resources efficiently.
- - Maintain strong follow-up on all open cases, tracking progress and ensuring that no patient inquiries or issues are overlooked or unresolved.
- - Document all patient interactions, resolutions, and internal communications accurately in our customer support and ticketing systems.
- - Stay up-to-date on product knowledge, company policies, and industry regulations to provide accurate and informed support to patients and internal stakeholders.
Requirements & Skills
Requirements:
- - Previous experience in customer support, ticket handling, or a related field, preferably in a healthcare or pharmaceutical environment.
- - Excellent communication skills, both verbal and written, with the ability to communicate effectively with patients, insurance companies, and internal teams.
- - Strong organizational skills and attention to detail, with the ability to multitask and prioritize workload effectively.
- - Proficiency in using customer support software, ticketing systems, and Microsoft Office applications.
- - Ability to maintain confidentiality and adhere to HIPAA regulations.
- - Strong problem-solving skills and a proactive approach to addressing patient inquiries and resolving issues.
Benefits & Perks
Health InsuranceLeavesMedical
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