Call Center Agents

Job Title: Customer Service Representative (Inbound Calls)
Location: Lahore, Pakistan
Salary Range: PKR 50,000 - 70,000 per month (Fixed)

Job Description:

We are seeking enthusiastic and dedicated individuals to join our call center team in Lahore. As a Customer Service Representative, you will be responsible for handling inbound calls from customers in India and Bangladesh.

• Answering incoming calls promptly and professionally.
• Providing exceptional customer service by addressing inquiries and resolving issues effectively.
• Handling customer complaints with empathy and finding satisfactory resolutions.
• Processing orders, refunds, and exchanges accurately.
• Maintaining a high level of knowledge about our products and services.
• Following call center scripts and protocols to ensure consistency and quality service.
• Meeting or exceeding performance targets, including call handling time and customer satisfaction metrics.
• Collaborating with team members and supervisors to improve processes and achieve collective goals.

Requirements:

• Excellent verbal and written communication skills in English.
• Previous experience in customer service or call center roles preferred.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in rotating shifts, including evenings and weekends.
• Basic computer proficiency, including familiarity with CRM software and Microsoft Office suite.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive training and ongoing support to enhance your skills.
• Opportunities for career growth and advancement within the company.
• Friendly and collaborative work environment.