Experience Required
3 Years
Salary Range
15,000-20,000PKR
Career Level
Non-Managerial
Required Qualifications
Graduation
Job Description
- Receives, processes and verifies the accuracy of orders and/or complaints from customers utilizing the organizations’s internal CRM/mainframe systems.
- Initiates required action for response to customer service requests including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
- Ensures and provides quality service to both internal and external customers.
- Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of service-related issues.
- Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify relevant information.
- Greet customers warmly and ascertain problem or reason for calling.
- Advise on company information.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
Requirements & Skills
- Proven customer support experience.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
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