Customer Support Agent

The ideal candidate should be:
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Informs clients by explaining procedures; answering questions; providing information.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Manage and resolve customer complaints.
Call customers on frequent basis.
Process orders, forms and applications.
Route calls to appropriate resource.
Document all the call information as per the SOP.
Produce reports.
Provide the management any insight or observation about the customers.
Coordination with the execution team and the workers.

This is a Full time position with the following pre-requisites:
1. 1 year 2 years experience in a similar capacity
2. Graduate
3. Strong hands of Microsoft Office Mainly Microsoft Excel
4. Sound technical skills
5. Sound knowledge of customer service practices
6. Excellent verbal communication skills in English and Urdu fluency in English will be an added advantage
7. Good data entry and typing skills
8. Knowledge about the routes/ areas in Karachi will be a plus point.
9. Stress tolerance, problem analyzing and strong listening skills.