Call Center Agents 4

We are looking for Call Center Agent for US based Telecom project.

To secure a job at our organization, you should be:

• Highly proficient in English.
• Have impeccable conversational and communication skills.
• Have a can-do attitude.
• Experience of Call Center Telecom ATT DTV XFINITY will be preferred.
• Be willing to learn and grow.
• Self-Motivated.
• Be hardworking & punctual.

Experience:

• Fresh with excellent English & Experience person can apply

Package:

• Basics 35 - 60 + Uncapped Commissions + Daily & Weekly Incentives.

Shift Timing:

• 08: PM - 05:00 AM (Night Shift)

Working Days:

• Monday - Friday
  

Communication Skills:

Clear and articulate verbal communication.

Active listening to understand customer needs.

Politeness and professional phone etiquette.

Ability to explain technical details in simple terms.

Sales Skills:

Persuasion and convincing abilities.

Upselling and cross-selling techniques.

Building rapport with customers to establish trust.

Handling objections effectively.

Product Knowledge:

In-depth knowledge of internet and cable services offered.

Understanding of various plans, packages, and pricing structures.

Keeping up-to-date with new products and services.

Customer Service:

Patience and empathy in dealing with customer concerns.

Problem-solving skills to address issues promptly.

Follow-up and resolution of customer inquiries.

Time Management:

Efficiently managing call time while providing quality service.

Prioritizing tasks to meet sales targets and quotas.

Patience and empathy in dealing with customer concerns.

Problem-solving skills to address issues promptly.

Follow-up and resolution of customer inquiries.