Experience Required
4 Years
Salary Range
40,000-60,000PKR
Career Level
Non-Managerial
Required Qualifications
BS Computer Science
Job Description
- Identify and implement improvements to the Service Desk incident logging system in order to provide a more effective and efficient service to customers
- Ensure that the Service Desk is fully using appropriate knowledge management tools and practices in order to provide a more effective and efficient service to customers
- Contribute to the success of the business and assist in improving the overall customers experience within the team
- Meet goals and KPIs as set by the line manager
- Identify Gaps and review related policies meeting best practices such as ITIL
- IT Vendor Management
- IT Financial Management
- User administration (setup and maintaining account
- Verify that peripherals are working properly
- Quickly arrange repair for hardware in occasion of hardware failure
- Monitor system performance
- Create file systems
- End User Support
- Create a backup and recovery policy
- Monitor network communication, configure and installation of Cisco layer 2 and layer 3 switches
- Implement the policies for the use of the computer system and network
- Setup security policies for users. A sysadmin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems)
- Proper Documentation of all SOP's and change management
- Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
- Maintain network servers such as TFTP, syslog, file server.
- Schedule and execute preventive maintenance of all IT related equipment including Servers, Routers, Switches, Multimedia, End User Systems and Laptops
Requirements & Skills
SKILLS are required to perform multiple, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: minimizing reoccurring issues, application, operating systems monitoring and troubleshooting software; adhering to safety practices; planning and managing projects; follow & implement IT best practices and preparing and maintaining accurate records.
Benefits & Perks
Health InsuranceLeavesLife InsuranceMedicalProvident FundTransport
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