Service Quality Assurance Specialist (QA) 2

Are you passionate about ensuring the highest level of quality in products and services? We are seeking a skilled and dedicated Quality Assurance professional to join our team. As a Quality Assurance specialist, you will play a crucial role in maintaining and improving our service standards, ensuring customer satisfaction, and driving continuous improvement.

Responsibilities:

• Analyze data to identify areas for improvement in the sales process.
• Review chats on different mediums to ensure quality.
• Monitoring calls on the dialer.
• Keep track of customer reviews, comments, and agent’s order mail.
• Identify, record, document, and track bugs or defects.
• Generate reports about the quality of communication to report to the management.

Full-time

On-site

9 hours job including 1 hour break

• Prior experience as a Quality Assurance professional or similar role.
• Demonstrated knowledge of software testing methodologies and tools.
• Strong analytical skills with attention to detail.
• Excellent communication skills, both written and verbal.
• Bachelor's degree in Computer Science or related field is preferred but not required.