Client Services Officer 2

We are seeking a friendly, highly-skilled client services representative to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments.

Your duties will also include obtaining post-sales client feedback.

To be successful in client services, you should exhibit extensive experience in a similar role and demonstrate a client-oriented approach. A first-class client services representative builds positive business relationships and provides clients with individualized and professional support.

Ensuring a positive and professional client service experience.

Managing client inquiries via phone, email, online, or in person.

Directing client complaints or complex queries to relevant departments in a timely manner.

Providing clients with technical assistance on products and services.

Expediting serious issues to management toward prompt resolution.

Building positive client relations by checking in regularly and following up on active processes.

Maintaining client records and documenting processes.

Identifying potential client services concerns and facilitating proactive intervention steps.

Keeping track of new products on offer, as well as emerging trends in client services.

Recommending product improvements based on client services feedback.