Experience Required
3 Years
Salary Range
70,000-80,000PKR
Career Level
Non-Managerial
Required Qualifications
Bachelor
Job Description
- Handle customer inquiries via phone calls, live chats, and emails.
- Provide timely and accurate responses to customer concerns and issues
- Utilize Zendesk or related ticketing software to manage and track customer interactions.
- Ensure all customer inquiries are logged, categorized, and resolved efficiently.
- Troubleshoot and resolve customer problems, escalating issues when necessary.
- Work closely with other departments to address and resolve complex customer concerns.
- Provide information and educate customers on product features, policies, and procedures.
- Maintain high-quality standards in customer interactions.
Requirements & Skills
- Multichannel Support:
- Ticket Management:
- Issue Resolution:
- Customer Education
- Quality Assurance
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