Assistant Manager Customer Services

PRINCIPAL ACCOUNTABILITIES:

Customer retention through 24x7 support for their complaints & queries.
· Customer Satisfaction through relationship building.
· Account enrichment through up sell.
· Collection of Billing
· Accurate and timely reporting

DETAIL OF MAIN RESPONSIBILITIES:

Act as the main POC between client and company.
· Interact and communicate with the client through personal visits/phone/email on a regular basis to ensure strong relationship, complaint handling, billing collection, and upsell opportunities.
· Carry out continuous analysis and report on performance and growth of the account.
· Identify business opportunities and ascertain potential of clients and convert these opportunities into revenue for company.
· Resolve queries /complaints of clients through strong and timely follow up with the concerned departments of company.
· Ensure timely collection of monthly bills and resolve billing queries in time to ensure collection within time lines.
· Generate analytical reports (complaints, traffic and requirements) to assist the Business Manager to take appropriate decisions.
· Ensure compliance with company SOPs in execution of activities. Perform additional assignments and responsibilities as assumed or requested by supervision

Min. Graduate with good oral and written communications
· Mature(30 plus age)
· Advance level knowledge of MS Office
· Good interpersonal skills.
· Well groomed
· Outgoing