Experience Required
6 Years
Salary Range
35,000-40,000PKR
Career Level
Non-Managerial
Required Qualifications
B.Tech (Mech) / DAE (Mech)
Job Description
- Ensure highest level of quality service; reduce repeat repairs and response to customers & dealers. Monitor, control and minimize operational expenditure and manage within allocated budget
- Visit Authorized Service Centers (ASC) on regular basis to monitor performance and provide guidance to improve service quality level.
- Coordinate with Sales Teams and Dealers to ensure that all complaint are resolved. Ensure timely reporting & feedback to CSD HO on critical issues.
- Ensure availability of spare parts and maintain sufficient stock according to market requirement.
- Raise timely demands to arrange spare parts from CSD HO and local purchase.
- Ensure all requirements of ISO9000 Quality Management System are fulfilled and work is in accordance to defined standards.
- Educate and train service staff to effectively perform their responsibilities.
- Recommend Sales Returns keeping in view the technical reason and follow the sales return procedure.
Requirements & Skills
Ensure highest quality of service and effective & efficient after-sales support to customers.
Achieve revenue targets of service center.
Control operational expenses and adhere to allocated budget. Liaison with CSD HO, Zonal Sales Team & Dealers for complaint handling
Achieve revenue targets of service center.
Control operational expenses and adhere to allocated budget. Liaison with CSD HO, Zonal Sales Team & Dealers for complaint handling
Benefits & Perks
Health InsuranceIncentive BonusLeavesLife InsuranceMedicalProvident Fund
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