Experience Required
2 Years
Salary Range
18,000-22,000PKR
Career Level
Non-Managerial
Required Qualifications
B.A/ B.Com
Job Description
- To receive walk-in customers and handle service inquiries and problems
- Attend customers’ telephone calls and book their complaints.
- Collect all relevant information of the customer, unit and job request.
- Prepare Job Cards and provide repair time and cost estimate to customers at the time of receiving the unit or booking field complaint.
- Maintain follow-up and coordinate with workshop and field supervisor to maintain updated information on repair status.·
- Inform customer in case of change in repair time, cost or extent of agreed work
- Coordinate with workshop supervisors for delivery of unit to customer after repair.
- Complete the job card in all respects after repair and forward to Accountant for invoicing.
- Prepare and maintain necessary documents and reports.
Requirements & Skills
- Ensure accurate and timely data entry in CSD software and submission to Head Office on daily basis.
- Minimize Repair Turn around Time through efficient customer handling, parts arrangement and data entry on daily basis and follow-up with ASC for in-time job completion.
- Keep complaint record of complaints document, retain record up to defined period and ensure 100% conformance related to complaints document.
Benefits & Perks
Health InsuranceIncentive BonusLeavesLife InsuranceMedicalProvident Fund
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