Jr. Customer Support Representative

Responsibility:

The candidate will be responsible for providing Customer Support and Managing Relationships with customers from the US/UK Region.

Analyzing customer data to improve customer experience, leading to sustainable business growth.

Providing accurate, valid, and complete information by using the right methods and answering calls professionally and providing solutions to the customer.

The Customer Success Manager has to plan and initiate the different strategic processes to handle customers on various E-commerce Platforms such as eBay, Amazon, Walmart & others

Manage the entire Customer Support Team, suggest ways, and provide timely feedback to the team for enhancing customer experience.

Solving Complexities related to a Customer Case and providing the best possible solutions.

Suggest Improvements for retaining customers and suggest new ideas for acquiring more customers leading to revenue growth.

Creating a positive work environment and motivating the team to achieve the desired objectives by identifying gaps and suggesting ways of improvement.

Requirements:

Minimum 1 year of experience in Customer Support Management.

Experience in E-Commerce Sales and Strategy planning is a MUST.

Hands-on expertise in US Marketplaces like eBay, Amazon, Walmart, Wish, Etsy, etc.

Knowledge about Major e-commerce models like dropship and retail arbitrage along with Amazon FBA, FBM, and PL.

A Self–starter who seeks challenges with exceptional communication and interpersonal skills.

Job Details

Working Days: Monday – Saturday

Job Timings: 6 pm – 3 am

Saturday: 6 pm - 11 pm

Location: PECHS, Block 6, Karachi

Job Offerings

Salary Package

Health Insurance

Paid Leaves

Leaves Encashments

Yearly Appraisals

Career Growth Opportunity

Professional & Learning Work Environment

Empathy. Empathy is the ability to understand another person's emotions and perspective.

Problem solving. Being able to solve problems is key to customer service.

Communication.

Active listening.

Technical knowledge.

Patience.