Customer Support Manager

Responsibilities:

· Manage/handle a department of 50 to 60 people.

· Smart execution of department operations within given resources. Their leave and shift management.

· Enablement of resources for efficient executions as per their roles and responsibilities.

· Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks.

· Conducting progress and development meetings with staff.

· Strong follow up for on-going projects and its completion on time.

· Developing a performance driven team who can achieve their assign targets.

· Creating a professional work environment where individuals are treated equally and fairly. To keep a healthy work life balance for all employees.

· Implementation of company policies & procedures.

· Time to time reviews of KPI’s, performance analysis and workable areas.

· Training need analysis and development of the staff for next level roles.

· Focus for operations improvement and business development.

· Process creation and improvement for the best interest of the business.

Qualification:

· Must be graduate with BBA/MBA preferred.

· Excellent English communication skills

Skills Required:

Leadership skills, team management, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.

Experience Required:

Minimum 5 to 8 years of experience required.

Managing different teams and department.

Customer support & services business operations, call center operations, business development, recruitment, and project management.

Work mode:

Onsite

Shift Time:

Need to cover UK Shift times (12pm – 9pm or 1pm – 10pm)

Location:

Bahria Town Phase 7, Rawalpindi.