Air Ticketing Officer

Air Ticketing Officer Role:

Air Ticketing Officer provides customer service to passengers, helping them to book, change or cancel their flights. They provide advice on fares, flight schedules, travel insurance and other related services. They also issue tickets, check passengers in and answer any queries passengers may have.

Air Ticketing Officer Duties

• Deal with customer inquiries and reservations, both in person and over the phone
• Provide customers with information regarding flight schedules, fares, and connections
• Issue tickets, boarding passes and other travel documents
• Help passengers with check-in procedures, baggage handling and special needs
• Assist customers with problems that may arise during travel
• Process ticket changes and refunds
• Assist in other duties such as scheduling flights and handling customer complaints

Air Ticketing Officer Requirements

• Excellent customer service skills
• Good communication and interpersonal skills
• Able to work under pressure
• Good numeracy and literacy skills
• Knowledge of relevant computer systems

Air Ticketing Officer Skills

• Communication
• Organization
• Customer Service

Air Ticketing Officer Personal Traits

• Excellent communication and customer service skills
• Strong attention to detail
• Good organizational and problem solving skills
• Ability to work under pressure