Customer Support Specialist Job in Irco Islamabad, Pakistan

Experience Required

1 Year

Salary Range

35,000-35,000PKR

Career Level

Non-Managerial

Required Qualifications

Bachelors

Job Description

Advise, manage, recommend and implement all add, moves and changes for mobile services including:

New and upgrade connections.

Value add services

SIM replacements

Transfer of ownerships

Problem solving connectivity issues with customer’s company's mobile services, which includes liaison , sales person and customer.

Ensure accurately that all changes to clients contract details are updated on a daily basis with the relevant information.

Ensure that the database is keep up-to-date with accurate information.

Complete all relevant documentation in accordance with company procedures.

Summary activity report due every Monday afternoon.

Good Customer Service.
Should be able to speak English fluently with full confidence, able to understand and speak with Australian/British/American accent/ Neutral accent customers.
Must have some Telecom customer service experience and understand the telecom terminologies.
Must have IT and Computer skills. Must have inbound and outbound call experience.
Good in written communication. International Call Centre / Telecom Experience.
Must have strong interpersonal skill Must have strong problem solving skills Must have strong communication skills.
Ability to work in shifts.