CSR / TSR

Job Description: Customer Service Representative / Technical Support Representative (CSR / TSR)

About Company:
AT Tech Pvt. Limited is a leading technology company located in Rawalpindi, specializing in healthcare solutions. Our mission is to improve healthcare accessibility by providing patient-centric, end-to-end digital solutions to healthcare practitioners and patients worldwide.

Responsibilities:
- Handle customer inquiries and provide assistance in a professional and timely manner
- Troubleshoot and resolve technical issues related to healthcare applications and software
- Collaborate with cross-functional teams to escalate and resolve customer concerns
- Ensure accurate and timely documentation of customer interactions and resolutions
- Act as a subject matter expert for assigned products and services
- Maintain a high level of customer satisfaction by delivering exceptional service

- Excellent verbal and written communication skills in English
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks effectively
- Outstanding customer service orientation
- Proficiency in using technology and troubleshooting technical issues
- Ability to work in a fast-paced and dynamic environment