Call Center Agent 2

Company Description

Cogentro provides web-based software solutions for small to medium enterprises and individuals, offering accessibility and affordability.

Role Description

This is a full-time on-site role for a Call Center Operator located in Faisalabad. The Call Center Operator will be responsible for handling inbound and outbound calls, assist customers with inquiries, provide information about products and services, and follow call center scripts when handling different types of calls. The Call Center Operator will also be responsible for providing exceptional customer service, resolving customer complaints, and escalating issues to the appropriate department when needed.

Qualifications

Phone etiquette, communication, and customer service skills

Experience in customer support and contact centers

Excellent verbal and written communication skills in English and Urdu

Ability to work well under pressure and handle stressful situations

Good problem-solving skills and ability to think on their feet

Effective listening skills and ability to show empathy towards customers

Familiarity with CRM software and Microsoft Office

High school diploma or equivalent

Associate's or Bachelor's degree in a relevant field is a plus

Communications Skills, Process Operatio n Handling,Customer Service, Operations Problem Solving