Debt Collections Agent 20

Location: Karachi

Timings: 2:30 pm - 11:30 pm

No. of positions: 20
Salary: Basic + Comissions

Job Description:

• Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries.
• Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
• Maintain compliance by use of proper policy, procedures, and scripts.
• Accurately record all details of communications and activities within the system.
• Proactively monitor and investigate accounts to locate pertinent information to aid collection.
• Identify cases for special handling according to company criteria, including legal actions and asset attachment.
• Maintain a clean and secure work environment.
• Ensure collection goals are obtained.

Qualifications:

• Must have done Graduation in Finance
• Must possess min 2 years of experience working in debt collection, finance or compliance department
• Detail-oriented, organized, efficient and able to multi-task.
• Proficient computer skills with working knowledge of MS Word, MS Excel, and MS
• Excellent english communication (verbal and written)
• Experience using third-party bank database systems an asset
• A collection or sales background is an asset.
• Bilingualism is an asset

• Client Negotiation
• Customer Service Skills
• English Communication (Verbal & Written)
• MS Office
• CRM eg. Salesforce
• Must have used any Financial Tools like (AfterCallWorks, eforms, CUBS etc.)