Call Evaluators Onsite Job Hiring 5

As a Call Evaluator at DRS Data Tech BPO, you will play a crucial role in ensuring the quality and effectiveness of our customer support operations.

You will be responsible for monitoring and evaluating customer interactions to assess agent performance, identify areas for improvement, and contribute to the overall enhancement of our service delivery.

Listen to and evaluate recorded or live customer calls for quality and compliance. Assess agent performance based on predetermined criteria and company standards. Identify opportunities for process improvements and share best practices. Maintain accurate records of evaluations and performance metrics.

• High school diploma or equivalent; Bachelor's degree preferred.
• Previous experience in a call center environment or customer service role is a plus.
• Excellent communication and listening skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and a commitment to accuracy.
• Ability to provide constructive feedback and coaching.
• Knowledge of call center technologies and quality assurance practices is an advantage.
• Able to work in night shift