Customer Support Manager 2

(Preferably for those candidates who are residing in Bahria Town or nearby areas.)

This is not a commission based job we are offering a monthly fix salary.
The successful candidate will be responsible for providing customer service support.

-Very Strong command of written and spoken English, and additional language would be consider as an advantage.

-Answer telephones and record orders with 100% accuracy.
-Make customer call backs
-Using problem-solving skills to handle difficult or irate clients
-Suggesting alternatives to resolve customer’s complaints on priority basis
-Log complaints of customer
-Bringing awareness among customers by educating them about promotions and services
-Conveying customer’s feedback and suggestions to the Manager in order to offer services exceeding customer expectations

A shortlist of candidates will be required to complete an assignment during the final interview to assess competency in English.
The successful candidate will receive a competitive salary according to experience and qualifications
All applications will be treated in strictest confidence.

• Daily delivery of Company Customer Service Standards; building strong and trusted relationships.
• Assist clients with their inquiries, solve the clients queries, retain their business, whilst promoting further range of products.
• Complete internal handover procedures for both new and existing clients.
• Proactive in enhancing Company Customer Service Standards.
• Previous experience required in a customer service role.
• Previous corporate administration experience required (strong knowledge of corporate incorporation documentation in various jurisdictions)

• Pro-active with strong organizational skills.
• Excellent interpersonal skills and ability to work as part of a team.
• Excellent communication skills, highly motivated and a strong team player with a positive approach to work.
• Professional and confident.