Executive Coordinator / Virtual Front Desk Officer - US Shift

Our office is looking for a highly motivated and enthusiastic Associate to join our team as an Executive coordinator/Virtual Front Desk for our Behavioral Health clinic based in the USA. you will be able to learn and grow in a dynamic and fast-paced environment. If you already have got experience, we will help you take it to the next level. Our team will provide initial training and will help you learn the complete work process.

Responsibilities:

Answering inbound calls and scheduling appointments for new patients

Adding/updating new and existing patient records.

Coordinating with Doctors' offices in the USA regarding accurate patient information.

Gathering patient information.

Identify patients' needs, and respond in a professional, efficient, and courteous manner.

Requirements

Minimum bachelor in any domain with excellent communication and interpersonal skills

English communication (preferably North American accent).

Knowledge of the US healthcare industry is a plus.

2 to 3 years of hands-on experience in customer support is a plus.

Ability to work independently and in a team environment.

Strong attention to detail and accuracy.

Eagerness to learn and grow in the field.

Available to work in US working hours (6pm to 3am PST)