Call Center Officer 5

· Respond to incoming calls and provide excellent customer service to address inquiries, complaints, and general banking-related questions.
· Handle customer requests and provide prompt resolution or escalate complex issues to the appropriate department.
· Process customer transactions accurately and efficiently.
· Maintain a high level of product knowledge to assist customers with their banking needs effectively.
· Utilize the bank's customer relationship management (CRM) system to document interactions and update customer profiles.
· Adhere to all regulatory and compliance guidelines while handling customer interactions.
· Strive to achieve key performance indicators (KPIs) related to customer satisfaction and call resolution.
· Identify opportunities to upsell and cross-sell bank products and services to customers when appropriate.

Bachelor's degree with proven experience of 2 to 3 years in customer service, preferably in a call center or banking environment.
Proficiency in using computers and familiarity with customer service software, CRM systems, or banking applications.