Call Center Agent - Online/Remote

Job Description: Call Center Agent Online/Remote Job for Fresh Graduates in Farnek Service Ltd Faisalabad

Responsibilities:
• Handle inbound and outbound calls professionally and efficiently
• Provide excellent customer service and resolve complaints
• Maintain records of customer interactions, transactions, comments, and complaints
• Follow communication scripts and policies when handling different topics
• Identify and escalate priority issues to the appropriate channels
• Keep updated on company products, services, and policies

• Excellent verbal and written communication skills in English and Urdu
• Strong problem-solving, listening, and interpersonal skills
• Ability to handle high-pressure situations and remain calm
• Good computer skills and knowledge of relevant software programs
• Customer-centric mindset and the ability to empathize