Experience Required
< 1 Year
Salary Range
15,000-20,000PKR
Career Level
Non-Managerial
Required Qualifications
Bechlors
Job Description
- Manage by walking around. Be visible to answer questions.
- Take calls that your agents can't handle and be available when an agent appears to need assistance.
- Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
- Motivate and encourage agents through positive communication and feedback Being available to affect the entirety of the team's operations differentiates a supervisor from senior management. To effectively build call center culture, the supervisor is responsible for "on-the-floor" activities, and must be available to assist agents while they are "on-the-floor." Senior management has a role that involves less floor time
Requirements & Skills
- should possess strong verbal & written communication skills
- Should be highly professional, energetic and success oriented
- Should demonstrate excellent analytical and interpersonal skills
- Should have sound management skills
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