Phone Banking Officer / Customer Service Representative 20

Duties and Responsibilities:

1. Answering calls from customers and addressing their inquiries.

2. Providing information on banking products and services.

3. Assisting customers with transactions and account-related issues.

4. Providing support for online banking and mobile app use.

5. Resolving customer complaints and providing solutions to their problems.

6. Keeping accurate records of customer interactions and transactions.

7. Meeting performance targets set by the bank.

8. Adhering to bank policies and procedures.

Requirements:

1. Must be Graduate.

2. Max age 32 years.

3. Rotational shifts including morning, evening, and night shifts.

4. Prior experience in customer service, banking or related field is an added advantage.